Legal
Refund & Cancellation Policy
Danrian LLC · hello@danrian.com · danrian.com/contact · Rochester, Minnesota, USA
1. Scope
This policy explains how billing, cancellation, and refunds work for Danrian subscriptions. It forms part of, and should be read alongside, our Terms of Service (see section 5, Subscriptions and Billing). Where this policy and the Terms of Service address the same subject they are intended to say the same thing; if they ever conflict, the Terms of Service govern.
This policy covers the subscription fee you pay Danrian LLC for use of the Service. It does not cover money exchanged between a seller and their buyers — Danrian never holds, receives, or has custody of those funds and cannot refund them. See section 6 of the Terms of Service.
2. Free Trial
New accounts may access a 7-day free trial with full access to Service features. No payment method is required to start a trial, and no charge is made during the trial. There is nothing to refund for a trial.
Before the trial ends we ask you to add a card for your monthly fee. Adding it does not charge it, except that if a monthly fee is already overdue because an earlier charge failed, we may charge that fee to the new card. If no card has been added by the end of the trial, you cannot create new listings until one is; sales already in progress continue to settle, collections and your data are unaffected, and nothing is deleted.
3. Billing
Danrian is billed monthly, in arrears. When a calendar month closes, that month’s fee is worked out from the value of the items claimed (Buy It Now) and won (auctions) on Danrian during that calendar month, in your store’s own timezone, at their price before tax, less any you cancel. It counts what was sold, whether or not your buyer has paid yet. The rate schedule on our Pricing page turns that figure into your fee, with a minimum of $29 USD a month. Your first paid month counts only from the day your paid subscription starts, and its minimum is reduced to match the days left in that month, including the day it starts. In the month you cancel, the minimum is reduced the same way, to the days you were active in it, including the day you cancel; that month’s sales are still billed in the usual way. If you cancel within the first 24 hours of a month (from midnight at the start of the 1st, in your store’s own timezone), that month has no minimum, though its sales are still billed. If a month’s fee comes to less than $0.50, it is not charged. All fees are in US dollars.
We email you the amount and the date it will be taken. If you pay by card, it is charged on or after the day after that email. If you pay by ACH bank debit (from a US bank account), it is taken no earlier than 10 days after that email. Either way it is taken through an invoice from our payment processor, Stripe. The charge appears on your statement as DANRIAN.
Your buyers pay you directly, into payment accounts you own and control. Danrian never receives, holds or deducts anything from that money.
4. Cancellation
You may cancel at any time from your account. There are no contracts, minimum terms or cancellation fees.
Because you are billed after each month rather than before it, there is nothing paid in advance to lose. The month in which you cancel is billed after it closes, for the sales in it, with its minimum reduced to the days you were active, and nothing is charged after that.
5. Refunds
Subscription fees are non-refundable except as required by applicable law. Because every account can start with a 7-day free trial with full feature access and no card required to start, we ask that you use the trial to decide whether Danrian fits your business before you pay.
Nothing in this policy limits any statutory right to a refund, cancellation, or withdrawal that applies to you under the consumer law of your country or state. Where such a right applies it takes precedence over this policy.
6. Your Monthly Fee Changes With Your Sales
There are no plans to switch between. Your monthly fee follows what you sell, so a quiet month costs less and a busy one costs more, without you changing anything.
7. Price Changes
We may change the rate schedule with at least 30 days’ advance notice by email. A change never applies to a month that has already closed. If you do not accept a change you may cancel before it takes effect under section 4 above.
8. Failed Payments
If a scheduled payment fails, new listings pause until it is paid; live sales, collections and your data are unaffected. We’ll email you, and we may retry the payment. The shop owner can check the card or bank account in the app, on the Your account screen.
9. Billing Errors
If you believe you have been charged in error — a duplicate charge, a charge after a confirmed cancellation, or an amount that does not match the rate schedule — contact us and we will investigate and correct genuine billing errors, including issuing a refund where one is due.
10. How to Cancel or Ask
To cancel, use the cancel option in your account. To raise a billing question or request a refund under sections 5 or 9, email us with your account email and the charge date.
11. Contact
- Email: hello@danrian.com
- Web: danrian.com/contact
- Danrian LLC, Rochester, Minnesota, USA