Questions sellers ask before they start.
Every answer here was checked against what Danrian actually does, not against what we would like it to do — so where something is switched off, or narrower than it sounds, it says so. Money questions are on the pricing FAQ, and Help is for when something has already gone wrong.
Is Danrian right for my shop?
Do I have to sell on Facebook, or does it work anywhere?
Facebook, and specifically on posts Danrian put up for you on a Page you have connected. A post you make in Facebook yourself is not read — that is why Danrian does the posting.
Can I run more than one shop, or more than one Facebook page?
Both. One login can hold several shops, and one shop can connect as many Pages as you run.
Is this for local pickup, or can I ship orders?
Local pickup. Shipping is built, and switched on shop by shop; it is off unless we have turned it on for you. Once it is on, you set your own rates. Danrian buys no postage labels and compares no carriers.
I only do Buy It Now, never auctions. Is half of it wasted?
No. The auction parts simply never run for you. You post, buyers comment, the invoice is written the same way.
Twenty things out of a spare room, or pallets?
Twenty things or two hundred, Danrian reads every comment and builds the invoices for you.
Can I try it without giving you a card?
Yes. Seven days, and no card to start. Before they end you add one. No payment is taken when you add it.
Getting started
What do I have to set up before my first post?
Five things: your shop name, a connected Facebook Page, your business name and at least one way to be paid, a first listing, and, if you take Venmo, forwarding your Venmo receipts. The app keeps the list and tells you what is still missing on each.
How long does setting up take?
Most people do the first four in one sitting. The Venmo step finishes when your first receipt arrives.
What happens if I skip the tax rate?
Your orders go out at 0% and nothing stops you. If you meant 0%, the app asks you to confirm you meant it — and that confirmation is wiped the moment you change the rate, so it can never sit there quietly applying to a rate you did not choose.
What if I never add a way to be paid?
The invoice still goes out, with no way for your buyer to pay you. The setup list says so in those words rather than letting you find out.
Will my shop’s clock be right? I am not in Chicago.
Set your timezone in the app. Every shop starts on America/Chicago until you change it, and before it saves you are shown exactly what moves: scheduled posts, open auctions, today’s sales. Only the shop owner can change it.
Connecting your Facebook page
What exactly are you asking my Facebook account for?
Permission to see which Pages you manage, post to the one you pick, read that Page’s comments, and message its buyers. Nothing from your personal profile and nothing about your friends.
Can Danrian post to my page whenever it likes?
No. It posts only what belongs to a sale: your listings, when you tell it to; short replies under buyers’ comments, such as “Congratulations” and “You got 2 of 3”; a closing comment on auctions; and “sold out” or “ended” edits to your own posts. Most of those can be turned off in your settings.
Will I know if the connection breaks?
Yes — a banner appears across the whole app naming the page that needs reconnecting, and it warns you from six days before the connection would lapse, not after.
I disconnected a page by accident. What did I lose?
Nothing that already happened. New comments on that page stop arriving until you reconnect, and the app warns you of exactly that before you confirm.
Can one of my helpers connect the page for me?
Only the owner, or someone the owner has given settings access. Anyone else is sent back with a message telling them to ask you.
Posting and listings
How many photos can I put on one listing?
Ten, straight off your phone — no cable, no emailing them to yourself.
What if a photo is too big, or is a HEIC off my iPhone?
HEIC is converted for you. Anything over 10MB is refused, and where it can, the message names the photo, so you know which one to fix.
Can I write listings ahead and post them later?
Yes. Build up a shelf of drafts, give each one a time, and they go out without you.
Can I change the price after it is live on Facebook?
On a Buy It Now, yes — and Danrian rewrites the Facebook post to match. On an auction that already has bids you can only change the description.
Can I drop the quantity on something people have already claimed?
Not below what has been claimed. The app refuses with the number, so you know where you stand.
Can I delete a listing I regret?
Not once it has sales — you archive it instead. With claims or bids but no sale you can delete it after acknowledging what goes with it.
Do I have to retype the same listing every week?
No. Save it as a template and reuse it.
If Facebook rejects one of my photos, do I lose the whole listing?
No. Nothing is saved, and the message gives the photo’s number, so you swap just that one.
Running an auction
Do I have to be there when it closes?
No. Auctions close on their own, about two minutes after the end time, whether you are online or not. The winner is picked then and sent their invoice by Messenger.
Someone bid a second before the end and Facebook was slow. Do they lose it?
No. Danrian goes by the clock on the buyer’s own comment, not by when Facebook got round to delivering it, and it waits two minutes after the end before picking a winner so late arrivals land.
Can I stop people sniping at the last second?
Yes. Set a late-bid window on the listing and a bid inside it pushes the closing time back. One number sets both the window and how far the close moves — you cannot yet choose them separately, and it is off until you set it.
Can I set a price below which I will not sell?
Yes. Under your reserve there is no sale and no invoice — only a public notice, in your own words if you write them.
How do I stop people bidding a penny more each time?
Set a bid step, say $5, and each bid has to be the last bid plus a whole number of steps: over $10, $15 and $20 count, $12 and $17 are turned away. Danrian refuses a step that would quietly kill the auction and tells you why. An increment of zero is allowed and means no step at all, so two buyers can match each other.
Can I end an auction early?
Yes. Close it, confirm, and the winner gets their invoice.
Why was a bid turned away?
Open that listing’s own page. Every rejected bid is there with its reason: too low, not clearing the increment, or after the close.
Buy It Now, claims and quantities
What words count as someone claiming an item?
Take, sold, mine and want to start with, plus any of your own. It matches whole words, so “some” never counts as “me”.
Someone commented “take 2”. Does it understand?
Yes. “2x”, “x2”, “take 2”, “take both”, “take all” and the words one to ten are all read.
Can I sell lots of the same item in one post?
Yes, whether it’s 2 or 200. Post it once with the quantity. Danrian counts every claim and stops at the last one, and the post says sold out when it’s gone. If you’d like buyers to see the count drop, switch on the running count in Your terms and Danrian comments “12 of 40 remaining!” after each claim.
Someone asked for 3 and I only had 2.
They get the 2, and a reply under their own comment says so. It never over-claims.
Does it read comments that are just someone tagging a friend?
A comment that only tags a friend does nothing, because it has no claim word and is not a bid. But “take @Jane” still counts as a claim. Reactions, hidden comments and replies you post as your Page are ignored.
There is a buyer I do not want to sell to.
Block them in Danrian and their comments stop claiming and stop bidding, on every one of your listings. The block is yours alone — it does not follow them to another seller, and they are not told.
Two people commented at almost the same moment for the last one. Who gets it?
Today, whichever claim Danrian processed first, which is nearly always the first comment. Awarding it strictly to the earliest comment is built, and is switched on shop by shop.
Invoices and tax
Does each buyer get one invoice or twelve?
One invoice per buyer, per Facebook Page, per day, itemized — and she gets a Messenger message as she claims each thing. If you refund or cancel that day’s invoice, a later win the same day starts a new one.
When does “a day” end? My sales run past midnight.
At midnight on your shop’s own clock. There is no cutoff hour to set; changing the day boundary means changing your timezone.
Does the tax rate go on by itself?
Once you have saved it, yes — on the invoice, on the PDF and on your buyer’s pay page. The rate in force at the time is stored on that invoice, so changing it later never rewrites an old one.
Can I enter a rate like 8.375%?
Yes, to four decimal places. A rate needing more is refused rather than quietly rounded.
Can I put my logo on the invoice?
Yes — on your invoice PDFs and on the larger pickup slips.
A buyer never turned up. How do I get them off my books?
Back the item out as a no-show. It leaves the invoice, and on an auction the next-highest bidder is named for you.
I typed the wrong price on something already invoiced.
Fix it, as long as it is not paid and not backed out. Every correction is kept with the before and after figures, so the trail stays intact.
Can I give a regular buyer a discount?
Not as a discount line. You can re-price the item itself, and the invoice shows the price you set.
Money and getting paid
Does Danrian hold my money at any point?
No. Buyers pay you directly, into accounts you own. There is no Danrian account in the middle and nothing is deducted on the way.
Could Danrian mark something paid that was not?
No. A card payment through your own Square is recorded when Square reports it went through. Every other payment waits for your tap — unless your shop has asked us to let a Venmo receipt that carries the invoice number and the exact amount book itself.
How do buyers pay me by card?
Through your own Square account, connected in one click. Square is the only card rail, and you have to connect it before the card option appears.
Is “connected to Square” the same as “cards work”?
No, and Danrian treats them as two different questions. If your connection is revoked the card button disappears for buyers and a banner tells you to reconnect.
Can I record a part payment?
Yes, and both you and your buyer see it as a part payment with the balance left to go.
I tapped the same button twice. Did I book it twice?
No. A repeat of the same amount is recognized as the same payment. A repeat with a different amount is refused, and tells you what was already recorded.
The balance on my screen was out of date when I hit save.
It refuses and gives you the live figure, rather than booking against a number that has moved.
Can I un-mark a card payment?
No — that money really moved. Refund it in Square and the invoice follows the refund once it matches the original payment.
A payment came in that matches nothing.
Nothing is booked on a guess. You are shown the invoices it might belong to, with the reason for each, and it waits until you pick one. This works for Venmo receipts you forward to Danrian. A Zelle, Cash App or cash payment never reaches us, so there is nothing for us to match.
Do I have to be at the computer to hand things over?
No. Tick the invoices you are packing, print one PDF with a slip per buyer, and they scan the code on it to tell you how they paid. Nothing is marked paid until you confirm it.
Can I charge shipping?
Not as standard. Shipping is built and switched on shop by shop; it is off unless we have turned it on for you. Once it is on, you set a flat rate per order, plus an amount for each extra item if you like.
Your helpers — who can do what
Can I let someone list for me without showing them the money?
Partly. A listing-only helper can post all day, and cannot open Reports or mark anything paid — that is enforced on our servers, not just hidden on their screen. They can still see what each individual sale came to.
What roles are there?
Four — owner, member, viewer and listing-only. By default only the owner reaches Settings, the team list, or connecting Facebook and Square, and an owner can give a helper some of those.
Can a helper mark something paid?
An owner or a member can. A viewer can look at payments but not touch them. A listing-only helper cannot mark anything paid.
How do I add someone?
Send an invite link, which you can take back at any time. There is deliberately no “add by email” — nobody joins your shop without accepting.
Could a helper hand my shop to someone else?
No. Nobody can invite someone with more access than they hold themselves, and only an owner can make another owner.
My helper left. How fast are they locked out?
Remove them and they lose the shop on their very next click — every screen re-checks membership on every request.
Can I lock myself out of my own shop?
No. The last owner cannot be removed or demoted.
Signing in safely
Can I put a code on my sign-in as well as a password?
Yes — two-step sign-in with any authenticator app. It is your choice, and nothing changes for anyone who does not turn it on.
What if I lose my phone?
You get ten backup codes when you set it up, shown once, each usable once. If those are gone too we can clear it — but only after proving twice over that it is really you, and the clearing is written to a log.
Can someone lock me out by guessing my password over and over?
No. Danrian counts failures and slows them down, but it will never refuse your correct password — there is no lockout for anyone to weaponize against you.
I think someone got into my account.
Sign out everywhere. It ends every session, including the one you are in. Changing your password ends all your other sessions.
How are my passwords stored?
Hashed, never as text. Sign-in takes the same time whether or not the email exists, so nobody can fish for which addresses are registered.
How long do I stay signed in?
Up to thirty days on each device. If you don't use Danrian for a week, you'll be asked to sign in again. Changing your password, or turning two-step sign-in on or off, signs you out everywhere else.
Who can see my stuff, and what happens to it
Can another seller on Danrian see my buyers or my figures?
No. Every request re-checks that you are a member of the shop you are asking about, on our servers rather than in your browser, and refuses if you are not.
Can Danrian staff look at my shop?
We can sign in as you to help, and you see a banner on screen saying so. Every time it happens is written to a permanent log that is never pruned.
Is my Facebook connection stored somewhere someone could read it?
No. Your page tokens, your Facebook login token and your Square token are each encrypted with a different key, and they are stripped out of our logs.
Do you see my buyers’ card numbers?
No. Card payments run inside your own Square account and Danrian never receives a card number.
Can I download everything I have in Danrian?
Your sales, tax, unpaid invoices, bids, profit and comment log all export as spreadsheets, to keep or to send to your accountant. There is no single “download my whole account” file yet.
If I close my account, is my data really gone?
Your buyers’ names, your settings and your messages are deleted outright, and your photos are removed from our storage within 30 days. The bare money figures stay, with every name stripped off them, because tax law requires the records to be kept.
Can I close it myself, or do I have to email you?
Yourself, from inside the app. It asks for your password or a live sign-in code first, because being signed in is not enough for something this permanent — and it cannot be undone.
I just want to stop for a season, not leave.
Ask us and we will set your shop aside without destroying anything. It is not a button you press yet.
Not here? Ask from inside the app and your question arrives with your shop attached, so you never have to explain your setup. Or email hello@danrian.com. A real person will reply within two business days (not counting weekends or holidays).
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