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The questions sellers actually ask, in plain words. If yours is not here, ask from inside the app and it reaches the Danrian team. A real person will reply within two business days (not counting weekends or holidays).
Two ways to get help
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Selling
When a sale does not do what you expected
A buyer's claim did not count
Danrian reads the comments on posts you post from it. A claim normally needs one of your claim words. Sold, mine, take and want are there to start, and you can add your own.
Hidden comments do not count, and nothing from a buyer you have blocked in Danrian counts.
A bid did not count
A bid has to be only a number (“50”, “$50” or “bid 50”), come in before the end, and sit a whole number of bid steps above the last bid. Open the listing's own page to see each bid that was turned away, and why.
The winner says they never got a message
Resend it from the listing's own page if the buyer can still be reached, or reply to their comment yourself.
A buyer deleted their comment
On Buy It Now, their order goes with it, unless they have already paid. If they have, the order stays and you are told.
Money
When the invoice and the money do not agree
A buyer says they paid, but the invoice is still open
Danrian cannot see your Zelle, Cash App, PayPal or cash, so those go on an invoice when you record them. Open the invoice and mark it paid.
If the buyer scanned the code on their slip and said how they paid, it is waiting for you to confirm.
I forwarded a Venmo email and nothing happened
First, check the forwarding is switched on. Until your Venmo receipts reach Danrian there is nothing for it to read, and this is the likeliest reason by far.
After that: a payment that carries the invoice number is lined up with its invoice. Without the number, Danrian suggests the invoices it might belong to, with the reason for each, and waits for you to pick one.
A Venmo payment that looks like none of your invoices waits for you too. Nothing is put on an invoice on a guess.
I marked the wrong invoice paid
Mark it unpaid. That is not possible on an invoice with a card payment on it, because that money really moved. Refund a card in Square, and the refund is recorded against the invoice when it matches the original payment.
A buyer paid more than the invoice
If you mark more than is owed as paid, you are asked to confirm it first. Send the extra back in the app you were paid in, and record that you did.
Your page
When Facebook gets in the way
The app says my page needs reconnecting
Danrian checks your page connection every day and repairs a broken page link when it can. When it cannot, it asks you to reconnect.